If you are a follower of my Instagram (@fionadunn) you may have seen me upload a delicious looking brunch at the end of February from The Butterfly Cabinet in Heaton. Immediately after that lovely brunch I decided I wanted to write a blog post about it and schedule it for the future, and here we are!
I've heard a lot about The Butterfly Cabinet, there has always been a lot of hype because it's just a cool little cafe on Heaton Road that sometimes has live music. We went for a brunch; Matthew had an americano, which he described as exceptionally good coffee, as well as a bap that he filled with sausage and bacon. He loved the fact that he could personalise his bap and was very happy with his meal. We had a discussion about getting sausage and bacon from cafes and how they never meet the standard of home made bacon and sausage where you cook them just right, but he was still happy with the meat provided, saying they it was the best to expect. I was impressed that the menu also offered a lot of interesting vegetarian options which can be hard to come by. I went for the pancakes, now I can't remember how they were described but they were wonderful. I'm used to fluffy pancakes (I know, I'm so spoilt) but these reminded me of the pancakes my mum makes, There was the perfect amount of syrup too. I accompanied this with - and hold on to your seats guys, because I was brave and opted for something that wasn't a milkshake or hot chocolate - an apple iced tea. Originally, I asked for a mango but there was no mango so I was offered the other options and replaced it with a sweet apple. I loved it.
The only thing that let it down for me was the customer service. Not anything I can outwardly complain about, my food came in a good time and everything was correct so all in all, a good job. It must be years in retail that have me looking at the actual service because I've been trained to give the best and know what to expect (sure not in a pure cafe environment, but these sort of things are transferable). I didn't think the staff were very tentative to my needs, I don't need them to come and ask me about my day and try and solve my problems but there was a few small little things that annoyed me. We were shown to our table with a wave of the menu (I don't think we got a real hello, like, be happy that I've chose here to spend time and money) and the order was taken quickly, which was a good thing. It wasn't until the end of the meal when no one came to ask us how our meal was or ask if we wanted anything else or the bill (kind of a bad move, normally places ask if you want anything else to get more money, you know. If I was manager I would at least approach people at the end of their meals for feedback and see if I can shake a few extra coins from them). We had never been to Butterfly Cabinet before so we were like, what do we have to do? Is this a get up and pay, will they come and clear away our empty cups so we can ask for the bill? In the end I got up and paid (£12.70 for the meal and then I added a little tip too). I did notice a bill and a little plate with sweets go to another table but they didn't get around to us and we sat there for longer than should be expected. There were a lot of occupied tables but it wasn't exactly full-to-bursting busy. The staff had a chance to chat to each other and there were many passing opportunities where they could have offered us help. I kind of got the vibe that they would have preferred to be somewhere else, which I get, who wants to work? But at least hide it from customers.
So, the food was great, but the customer service kind of tanked it for me. Nevertheless I would return, especially since we only had breakfast foods and I'd love to see what else they have for lunch and more. I'd rather try new places beforehand.